Help Center

FAQ

Products

What Payment Options are available to me?

Holds, Putaways or Reserves

How do I get a Chase POP! Vinyl ?

Can you order something in for me that is not currently listed on your site?

I just saw a new release. Will you be stocking it?

I can’t seem to find the product I’m looking for.

What is an ETA?

Shipping

Who does Ozzie use for shipping?

How long do I need to wait for my order?

I received my order and am unhappy with the box/product quality

I accidentally selected in store pick up, but I live interstate

My order includes pre-orders as well as items that are in stock. Can I receive the in stock items early?

Can I add more items to my order?

Do you offer express shipping?

Do you ship internationally?

I don’t see a tracking number or my tracking number is not showing any info

Payment

What payment options are available to me?

How long do I need to wait after paying off a lay-buy to receive my order?

How does Afterpay work?

I am after a refund

General

How do I sign up for an account?

Do you have a storefront that I can come visit?

Where can I find you guys on social media?

I have a question that’s not here