Help Center

FAQ

Products

I can’t find the product I’m looking for.

Will you be stocking this upcoming new release?

Can you order something in for me that is not currently listed on your site?

Can I reserve an item/ can you put something aside for me?

What is your pre-order policy?

What is an ETA?

The ETA changed. Why was this delayed?

This pre-order product has no ETA

How do I get a Chase POP! Vinyl?

Do you have a Pop Protector for this item?

Does this item come with a particular sticker?

What colour is this item's eyes/ box/ paint finish?

Do you have more information about this product?

I want a mint condition item please

What does Ozzie Collectables consider to be box damage?

An item I previously purchased is now on sale. Can I have a refund?

Orders and Shipping

I need help with an order

Where is my order?

How long do I need to wait for my order to ship out once I've placed it?

Who does Ozzie use for shipping?

My order contains both pre-order and in-stock items. When will it ship?

Can I add more items to my order?

Do you ship internationally?

I accidentally selected In Store Pick Up

Do you offer express shipping?

My tracking number isn't working

My tracking number starts with OZC and doesn't work

COVID International Shipping Delays

Will I be charged a customs fee?

I received my order and am unhappy with the box/ product quality

My order is lost in transit

Payment

What payment options are available to me?

I am after a refund

My order failed/ I was charged for an order which didn't go through

How does Afterpay work?

General

How do I sign up for an account?

How does the loyalty program work?

Do you have a storefront that I can come visit?

What time are you open?

Where can I find you guys on social media?

I want to sell my collection

Comic Con with Ozzie

Can I leave a review?

I'm still waiting to hear back from your support staff

I'm not happy with your policy/ Terms and Conditions

I have a question that’s not here

Black Friday / Cyber Monday with Ozzie